Terms and Conditions

Welcome to Raymat Textiles. You agree to comply with and be bound by these terms and conditions by accessing our website and purchasing our products. We strive to offer the best service and products, and ensuring your satisfaction is our top priority.

Contact Information: If you have any questions or issues that need resolution, please reach out to us:
- Live Chat: Use the live chat pop-up at the bottom of the screen during business hours.
- Email: info@raymat.co.uk
- Phone: 0161 511 8875
- 0770 238 5133
Use of the Website
- You must be at least 18 years old to use our website.
- You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of or restrict any third party's use of the website.
Product Information
- We take great care to ensure the accuracy of product descriptions and images on our website. However, we do not guarantee that all details are accurate, complete, or error-free.
- All products are subject to availability. If an item you have ordered is out of stock, we will inform you as soon as possible.
Orders and Payments
- You agree to purchase the product(s) by these terms and conditions by placing an order.
- We accept various payment methods. Payments are processed securely; we do not store your credit card details.
Shipping and Delivery
- We aim to dispatch orders within the specified time frame, but delivery times are not guaranteed.
- Shipping costs and methods are detailed on the website and calculated at checkout.
Returns and Refunds
- Under the Consumer Rights Act 2015, you can cancel your order within 14 days of delivery. The product must be returned in its original condition.
- Refunds will be processed once the returned product is received and inspected. They will be credited to the original payment method.
- Free returns are available for mainland UK purchases within 365 days of purchase, provided the items are in their original condition and packaging.
Privacy Policy
- We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we use and protect your Personal Information.
- We will only send you marketing communications if you have given us permission. You can unsubscribe at any time.
Intellectual Property
- All content on the website, including text, graphics, logos, images, and software, is the property of Raymat Textiles or its content suppliers and is protected by copyright laws.
- You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without our express written permission.
Limitation of Liability
- Raymat Textiles is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website or products.
- Our liability for losses you suffer due to breaching these terms is strictly limited to the purchase price of the product you purchased and any reasonably foreseeable losses.
Personalized Items
- Personalized items are non-returnable. Ensure correct spelling and details are provided. This does not affect your statutory rights.
Changes to Terms and Conditions
- We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. We recommend checking the terms periodically.
Governing Law
- These terms and conditions are governed by and construed by the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Customer Service
- For any queries regarding your order or these terms and conditions, please email us at info@raymattextiles.co.uk.
- Mail can be sent to Raymat Textiles Bridgefield Street, Radcliffe.
- Manchester, M26 2SG
International Purchases and Tax
- Orders outside the UK will not be subject to UK VAT. The VAT cost will be removed at checkout.
- International orders may be subject to taxes, customs duties, and fees. These charges are the responsibility of the recipient.
Cancellations
- You can cancel your order within 14 days of receiving your purchase. Please see the Consumer Rights Act 2015 for full details.
- Cancelled orders must be returned in their original packaging and condition. You are responsible for the goods until we receive them.
Extent of Liability
- We are not liable for any loss or damage arising from using any information on this website.
- We reserve the right to withdraw or amend products, prices, delivery, and payment methods anytime.