Welcome to Raymat Textiles! We prioritize your privacy and strive to be transparent about how we use cookies and similar technologies to enhance your online experience with us. This Cookie Policy is part of our commitment to comply with current data privacy legislation and is integral to our broader Privacy Policy.
What Are Cookies?
Cookies are small text files stored on your computer or mobile device when you visit our website. They serve several purposes, including ensuring the website functions properly, remembering your preferences, and providing a personalized browsing experience.
Why We Use Cookies
At Raymat Textiles, cookies help us deliver our renowned customer service by:
- Enhancing Website Functionality: Essential cookies keep track of your actions, like remembering what's in your shopping cart.
- Improving Performance: Performance cookies help us understand how visitors interact with our site, allowing us to improve its functionality.
- Personalizing Your Experience: Marketing cookies tailor the advertisements and content you see to align with your interests.
- Enabling Features: Functional cookies enable additional features like video playback and social media sharing.
Types of Cookies We Use
- Necessary Cookies: Crucial for the basic functioning of the site, such as maintaining your shopping cart and ensuring secure logins.
- Performance Cookies: Gather data on website usage to help us improve site functionality and user experience.
- Marketing Cookies: Ensure the ads you see are relevant to your interests by tracking browsing habits and engagement.
- Functional Cookies: Support features like embedded videos and social sharing to enhance interaction.
- Preference Cookies: Store your language settings and other preferences for a more personalized visit.
Your Choices Regarding Cookies
You have control over how cookies are used on your devices. You can manage or disable cookies through your browser settings. However, doing so may affect your ability to use certain features on our site.
To easily manage your cookie preferences, use our Cookie Settings Tool. You can also visit All About Cookies for more guidance on managing cookies across different browsers.
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Cookie Identifier |
Functionality and Purpose |
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BasketContents |
Maintains the items selected in your shopping cart, essential for checkout functionality. |
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UserSession |
Preserves your login credentials securely, enabling uninterrupted access during your visit. |
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AuthStatus |
Identifies if you are logged into your Raymat Textiles account, enhancing user experience. |
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UserGroupInfo |
Confirms your user group classification, such as retail or wholesale, to tailor site navigation and content. |
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PopupManager |
Manages popup interactions across sessions, storing data on popup acceptance or rejections to optimize site interactions. |
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PopupSessionDetails |
Details popup interaction within a session, including closure actions, to fine-tune timing and content of future popups. |
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NavigationCache |
Caches the product categories visited to quicken page loading times on subsequent visits. |
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SecurityToken |
Provides a secure browsing experience by generating a unique token for session integrity. |
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InteractionTracker |
Gathers data on how visitors interact with site features, aiding in content and user interface improvements. |
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CategoryMemory |
Remembers the last product category explored to streamline navigation and enhance site responsiveness. |
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ProductRecall |
Saves the last product viewed, allowing for easy access during your next visit. |
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SiteMessages |
Displays relevant messages about site activities, such as promotions or incomplete form warnings, to keep you informed. |
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CartMemory |
Ensures your cart selections remain intact even after leaving the site, simplifying the purchase process upon return. |
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PerformanceMetrics |
Analyzes user journey from landing to checkout, helping refine the shopping experience. |
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RecentlyViewed |
Tracks and displays recently viewed products for your convenience, enhancing the shopping experience. |
Third-Party Cookies
Our website may include third-party cookies set by trusted partners, like Google Analytics, to help us analyze site usage and enhance your shopping experience. These partners may use cookies for purposes such as remarketing and performance tracking. You can opt out of third-party cookies through their respective websites or via our Cookie Preference Tool.
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rvice Provider |
Function Description |
Cookie Origin |
Usage Category |
|
Social Share |
Facilitates content sharing via social media platforms. |
Third |
Functional |
|
Review Engine |
Integrates customer reviews and feedback functionalities. |
Third |
Functional |
|
Ad Analytica |
Provides advertising insights and performance analytics. |
Third |
Targeting |
|
Content Delivery |
Ensures efficient content distribution across networks. |
Third |
Essential |
|
Site Analytics |
Monitors and analyzes site performance and user interactions. |
Third |
Performance |
|
Cookie Status |
Verifies browser settings to determine cookie preferences. |
Third |
Functional |
|
Ad Impact |
Manages and tracks the efficacy of advertising campaigns. |
Third |
Targeting |
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Social Ads |
Delivers targeted advertising through social media channels. |
Third |
Targeting |
|
Behavioral Insights |
Analyzes user behavior to tailor email communication and content. |
First |
Targeting |
|
Google Ads |
Manages and optimizes advertising placements and budget. |
Third |
Targeting |
|
Traffic Insights |
Collects data on site visits and interactions for optimization. |
Third |
Essential |
|
Script Management |
Facilitates integration and management of third-party scripts. |
First |
Essential |
|
Radius Impact |
Optimizes and tracks the performance of affiliate advertising. |
Third |
Targeting |
|
Ad Optimizer |
Streamlines and enhances advertising strategies and execution. |
Third |
Targeting |
|
Startup Ads |
Targets advertising to support and promote emerging businesses. |
Third |
Targeting |
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Media Strategy |
Tailors advertising approaches to optimize engagement and reach. |
Third |
Targeting |
|
Ad Network |
Coordinates ad distribution across various platforms. |
Third |
Targeting |
|
Content Customizer |
Personalizes and adapts web content to enhance user experience. |
Third |
Essential |
|
Service Chat |
Provides real-time customer support via live chat services. |
Third |
Essential |
|
Pinpoint Ads |
Uses Pinterest to tailor and measure the impact of advertisements. |
Third |
Targeting |
|
Email Dynamics |
Utilizes behavioral data to personalize email campaigns. |
Third |
Targeting |
|
Survey Systems |
Conducts customer surveys to gather feedback and improve services. |
Third |
Functional |
|
Stream Ads |
Leverages Spotify for targeted audio advertising. |
Third |
Targeting |
|
Affiliate Connect |
Manages affiliate marketing programs to increase reach. |
Third |
Essential |
|
Feedback Loop |
Collects and displays user-generated reviews and ratings. |
Third |
Functional |
|
Tweet Analytics |
Analyzes and enhances user engagement through Twitter. |
Third |
Targeting |
|
Video Promotions |
Utilizes YouTube for video-based marketing and advertising. |
Third |
Targeting |
Managing Cookies
Disabling cookies might limit your experience on our site, affecting functionalities like adding items to your cart. If you're unsure how to adjust your settings, check your browser’s help section or visit All About Cookies for step-by-step guides.
Personalized Advertising
We use personalized advertising to show you relevant products based on your browsing history on Raymat Textiles. If you prefer not to see personalized ads, you can opt out by visiting the Google Advertising Opt-Out Page or the Network Advertising Initiative.
Marketing Communications
If you’ve subscribed to our marketing communications, we’ll use your data to keep you informed about offers and news relevant to your interests. You can update your preferences at any time by logging into your My Account or clicking the unsubscribe link in our emails.
For further details about how we protect your privacy, please see our Privacy Policy.
Excellent Customer Service at Raymat Textiles
At Raymat Textiles, we are committed to providing an unparalleled shopping experience that reflects our core values of trust, respect, and excellence. Our customer service policy outlines our dedication to delivering outstanding support and satisfaction, ensuring every interaction with us is a positive one.
Our Customer Service Principles
- Customer Satisfaction: Your satisfaction is our top priority. We strive to exceed your expectations in quality, value, and service, ensuring a seamless experience from browsing to delivery.
- Respect and Integrity: We treat all customers with respect and conduct our business honestly and transparently. Our integrity is the foundation of every relationship we build.
- Prompt and Efficient Service: We value your time and are committed to providing prompt, efficient, and accurate service. Whether you need assistance online or through support, we are here to help.
- Knowledge and Expertise: Our team is well-versed in our products and can offer personalized recommendations to help you find the perfect items. We’re passionate about sharing our expertise to enhance your shopping experience.
- Feedback and Improvement: We welcome your feedback as a valuable tool to continually enhance our products and services. Your insights drive our commitment to constant improvement and innovation.
Our Service Commitments
- Availability: Our customer service team is available to assist you via phone, email, live chat, and in-store, ensuring support whenever and wherever it’s convenient for you.
- Response Time: We aim to respond to all inquiries and concerns within 24 hours, prioritizing swift and effective communication to address your needs promptly.
- Quality Assurance: We stand by the quality of our products and are committed to addressing any issues under our returns and exchanges policy. Your satisfaction with our products is guaranteed.
- Transparency: We keep you informed about the status of your orders, returns, and inquiries every step of the way. You’ll always know where your order stands and what to expect next.
- Privacy and Security: We respect your privacy and protect your personal information with stringent security measures, ensuring a safe and secure shopping experience.
How to Contact Us
If you have any questions, feedback, or need assistance, please reach out to our customer service team at info@raymattextiles.co.uk. We’re here to help you every step of the way.
Feedback and Complaints Process
If you are dissatisfied with any aspect of our service, please follow our complaints process outlined on our website or contact our customer service directly for assistance. We aim to resolve any complaints efficiently and fairly, reinforcing our commitment to your satisfaction.
