Returns & Replacements

Quibble Free Returns

We hope you are delighted with your product from Raymat. Occasionally, we know you will want to return items.

Hassle Free Returns Policy

If for any reason you are unhappy with your purchase, you can return it to us, no problem.

Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to return the goods for a refund within 30 days beginning the day after you receive the goods.

Note: Shipping cost will not be refunded for returned items only the product cost will be refunded to the buyer. 

We request that you return the products you would like to return in their original wrapping / packaging, and in a resalable condition, within 14 days of the day after you received them. Upon receipt of the returned goods, we will happily refund you the cost of the product along with the initial postage and packaging charges.

Unfortunately we cannot reimburse you for the cost of returning the product to ourselves. 

  • Any unwanted items returned in their original condition after 14 days will be subject to store credit or exchange for any other item from our store and an additional amount would need to be paid if the item is more expensive.
  • Any unwanted items returned in their original condition  within 14 days are entitled to a refund , minus postage paid.

When sending goods back to us, we suggest you use a registered post as we cannot be held responsible for items lost prior to delivery to us when unrecorded delivery methods have been used. If you do return your products via registered post please return proof of postage.

In addition, unless faulty, damaged, missing or otherwise not in accordance with specification, for health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

  • Mattress toppers
  • Mattress and bedding protectors
  • Duvets and duvet covers
  • Pillows and pillowcases
  • Throws & Blankets
  • Mattresses
  • Bedsheets

For health and hygiene reasons we are unable to offer “change of mind” refunds on the following items unless they are returned sealed and unopened in their original packaging:

  • Mattresses, mattress toppers and bedding protectors
  • Duvets and duvet covers;
  • Pillows and pillowcases;
  • Bedsheets, bedspreads, throws and blankets;


Under the Distance Selling Regulations you are automatically entitled to a 7 day cancellation period, in which time you can contact us, using any of the details below to let us know you would like to cancel your order. 


After 30 days : Any returns or faulty items will be replaced like for like or store credit note, which is valid for 12 months from date of return.

No refunds after 30 days

Contact Details

You should send returns to:

Bridgefield St
Manchester M26 2SG
United Kingdom

Our contact number is 0161 723 4977