Returns & Replacements

At Raymat Textiles, we want you to be completely satisfied with your purchase. If for any reason you are not, our easy returns and replacements process ensures that you can shop with confidence.

Return Policy

  • Eligibility: Items must be returned within 30 days of receipt. To be eligible for a return, items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
  • Refund Process: Once we receive your returned items, we will inspect them and process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
  • Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service team. We will process the exchange as soon as we receive the original item.

Replacement Policy

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement at no additional cost to you.
  • Replacement Process: To initiate a replacement, please provide your order number and details of the defect or damage. Our customer service team will guide you through the process.

How to Initiate a Return or Replacement

  1. Contact Us: Reach out to our customer service team via email or phone to initiate a return or replacement. Provide your order number and reason for the return or replacement.
  2. Prepare Your Package: Carefully pack the items you wish to return, ensuring they are in their original packaging with all tags attached.
  3. Ship the Return: Follow the instructions provided by our customer service team to ship the return back to us. We recommend using a trackable shipping method to ensure safe delivery.

Hassle Free Experience

Our goal is to make the returns and replacements process as seamless as possible. Our customer service team is available to assist you every step of the way, ensuring your experience with Raymat Textiles is positive and stress-free.

Contact Details

You should send returns to:

Raymat
Bridgefield St
Radcliffe
Manchester M26 2SG
United Kingdom

Our contact number is 0161 723 4977

info@raymat.co.uk