Returns & Replacements
Quibble Free Returns
We hope you are delighted with your product from Kensingtons. Occasionally, we know you will want to return items.
Hassle Free Returns Policy
If for any reason you are unhappy with your purchase, you can return it to us, no problem.
Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to return the goods for a refund within 30 days beginning the day after you receive the goods.
Note: Shipping cost will not be refunded for returned item only the product cost will be refunded to buyer.
We request that you return the products you would like to return in their original wrapping / packaging, and in a resaleable condition, within 14 days of the day after you received them. Upon receipt of the returned goods, we will happily refund you the cost of the product along with the initial postage and packaging charges.
Unfortunately we cannot reimburse you for the cost of returning the product to ourselves.
- Any unwanted items returned in their original condition after 14 days will be subject to store credit or exchange for any other item from our store and additional amount would need to be paid if the item is more expensive.
- Any unwanted items returned in their original condition within 14 days are entitled to a refund , minus postage paid.
When sending goods back to us, we suggest you use registered post as we cannot be held responsible for items lost prior to delivery to us when unrecorded delivery methods have been used. If you do return your products via registered post please return proof of postage.
Under the Distance Selling Regulations you are automatically entitled to a 7 day cancellation period, in which time you can contact us, using any of the details below to let us know you would like to cancel your order.
You should send returns to:
Manchester M26 2SG
Our contact number is 0161 723 4977