At Raymat Textiles, we are committed to providing an unparalleled shopping experience that reflects our core values of trust, respect, and excellence. Our customer service policy outlines our dedication to delivering outstanding support and satisfaction, ensuring every interaction with us is positive.
Our Customer Service Principles
- Customer Satisfaction: Your satisfaction is our top priority. We strive to exceed your quality, value, and service expectations, ensuring a seamless experience from browsing to delivery.
- Respect and Integrity: We treat all customers respectfully and conduct our business honestly and transparently. Our integrity is the foundation of every relationship we build.
- Prompt and Efficient Service: We value your time and are committed to providing prompt, efficient, and accurate service. Whether you need assistance online or through support, we are here to help.
- Knowledge and Expertise: Our team is well-versed in our products and can offer personalized recommendations to help you find the perfect items. We’re passionate about sharing our expertise to enhance your shopping experience.
- Feedback and Improvement: We welcome your feedback as a valuable tool for continually improving our products and services. Your insights drive our commitment to constant improvement and innovation.
Our Service Commitments
- Availability: Our customer service team can assist you via phone, email, live chat, and in-store, ensuring support whenever and wherever it’s convenient.
- Response Time: We aim to respond to all inquiries and concerns within 24 hours, prioritizing swift and effective communication to address your needs promptly.
- Quality Assurance: We stand by the quality of our products and are committed to addressing any issues under our returns and exchanges policy. Your satisfaction with our products is guaranteed.
- Transparency: We keep you informed about the status of your orders, returns, and inquiries every step of the way. You’ll always know where your order stands and what to expect next.
- Privacy and Security: We respect your privacy and protect your personal information with stringent security measures, ensuring a safe and secure shopping experience.
How to Contact Us
If you have any questions or need assistance, please contact our customer service team at info@raymattextiles.co.uk. We’re here to help you every step of the way.
Feedback and Complaints Process
If you are dissatisfied with any aspect of our service, please follow our complaints process outlined on our website or contact our customer service directly for assistance. We aim to resolve complaints efficiently and fairly, reinforcing our commitment to your satisfaction.
You dont get to be one of the UK's largest bedding importers by treating your customers badly, do you?
eBay
You might know it, but we've also got a pretty strong eBay presence.
In the last 12 months alone we've had over 14000 reviews on our service.
As of 16th August 2011 our eBay ratings were as follows:
Items as described : 4.9 / 5.0 from a total of 3743 ratings
Communication : 4.9 / 5.0 from a total of 3739 ratings
Dispatch Time : 4.9 / 5.0 from a total of 3725 ratings
Postage and Packaging Charges : 4.8 / 5.0 from a total of 18465 ratings.
Pretty Impressive isnt it? Afterall, you dont get to be one of the UK's largest bedding importers by treating your customers badly, do you?
