EXCELLENT CUSTOMER SERVICE
From time to time we run a few marketing campaigns where we look to find out more about what our customers think of us and our service. So, we send out short questionnaires asking simple, key questions about our service.
We know that some people just cannot be pleased, whilst others will still be happy even if they havent received a good service, so we needed to delve in a little deeper. We asked ourselves, and our customers what they really thought about us, would they recommend us to their friends and family, would they buy from us again, and if they'd had a problem with their product or delivery, how did we handle it and were they left feeling cared for and satisfied with our responses.
To be completely honest, we were expecting mixed results, we literally had no idea how our online shop customers perceived us.
Well, the results are in!
Over 90% of our customers came back to us with positive feedback on all of the questions outlined above. Even those who'd had problems with their order or product were still over the moon with our after sales service and support.
You dont get to be one of the UK's largest bedding importers by treating your customers badly, do you?
You mightnt know it, but we've also got a pretty strong eBay presence.
In the last 12 months alone we've had over 14000 reviews on our service.
As of 16th August 2011 our eBay ratings were as follows:
Items as described : 4.9 / 5.0 from a total of 3743 ratings
Communication : 4.9 / 5.0 from a total of 3739 ratings
Dispatch Time : 4.9 / 5.0 from a total of 3725 ratings
Postage and Packaging Charges : 4.8 / 5.0 from a total of 18465 ratings.
Pretty Impressive isnt it? Afterall, you dont get to be one of the UK's largest bedding importers by treating your customers badly, do you?