At Raymat Textiles, we are dedicated to providing an exceptional delivery service that complements the quality of our luxurious bedding solutions. We strive to ensure a seamless experience from placing your order until it arrives at your doorstep. Below is our delivery policy, designed to provide you with all the necessary information regarding shipping and delivery.
Fast Free Delivery
We are pleased to offer fast, free standard delivery on all orders within the UK. No minimum purchase is required to qualify for free shipping, allowing you to enjoy our luxury bedding without additional costs. We aim to dispatch your order quickly so you can enjoy our products without delay.
Dispatch Time
- Orders are processed and dispatched within 24-48 hours from the time they are placed. Our team works diligently to ensure your order is handled efficiently and promptly.
Delivery Timescale
- Once dispatched, the standard delivery time frame is 1-2 working days. You should receive your items within 3-5 working days from the moment you place your order.
Tracking Your Order
We understand the importance of staying informed about your delivery status. Once your order has been dispatched, you will receive a tracking number with details on tracking your order online. This allows you to monitor your package's journey and know exactly when to expect it.
International Shipping
- Customs and Duties: International orders may be subject to customs duties and taxes, which are the recipient's responsibility.
- Delivery Times: Delivery times for international orders vary based on the destination country and customs processing times.
Delivery Issues
In the unlikely event that your order does not arrive within the specified time frame, please get in touch with us immediately. Our customer service team is here to assist you and will work diligently to resolve any issues. We ask that you contact us if your order has not been received within 3-5 working days from the dispatch date.
Customer Satisfaction
Customer satisfaction is our top priority at Raymat Textiles. We pride ourselves on rapid order fulfilment and keeping you informed every step of the way. If you have any questions or concerns about your order or our delivery policy, please do not hesitate to contact us. Our dedicated customer service team is always here to help, ensuring your shopping experience with us is exceptional.
Sustainability Policy
At Raymat Textiles, we are committed to conducting our business to meet the needs of the present while safeguarding the environment for future generations. We aim to embed sustainable practices across all operations, minimize our environmental footprint, and champion sustainability principles throughout our supply chain and community.
Legal Compliance and Environmental Responsibility
Raymat Textiles is dedicated to complying with all relevant environmental laws and regulations in the United Kingdom. Our commitment includes adherence to the following:
- Climate Change Legislation: We actively support the Climate Change Act 2008 goals, striving towards achieving a net-zero carbon footprint by 2050. We continually evaluate and improve our practices to align with these objectives.
- Environmental Protection Standards: In compliance with the Environment Act 2021, we are focused on reducing waste, enhancing biodiversity, and improving air and water quality through responsible management and governance.
- Waste and Recycling Regulations: We adhere to regulations regarding waste management, recycling, and reducing single-use plastics, ensuring our operations are as environmentally friendly as possible.
- Energy and Emissions Standards: We follow the highest standards for energy efficiency and carbon emissions across our products, operations, and facilities to reduce our environmental impact.
